Genuine People you can trust.
I'm writing this review after receiving service a year ago. I'm not a knee jerk reactionary and wanted to wait and see how the equipment worked and how good the service was... Well the choice to go with Frostys was an excellent decision.
I researched three other companies in the area and labored through the sales pitches and numbers. Cliff with Frostys was the quickest and most straight forward. He found the unit I was looking for that was the right size for my house and gave me a very fair price. No gimmicks, no pitch, just one regular guy talking to another. The time line was very tight to get it all in and Cliff made it work. He made me feel like I was his top priority. The team that came in was respectfull and clean.
Soon after the installation I had some questions on the pump. Cliff did not just handle it one the phone, he and his wife and company manager came out inspected the system and addressed my concerns which turned out to be nothing. They did not care, they where happy to come out and insure I was satisfied.
Cliff is a genuine guy that still holds the old school customer care ethic, be honest, follow through and do what is right for your customers. One year later all is great and care free. I'm saving tons on my heating and cooling cost and could not be more satisfied.
Nice and cool
When my air conditioning unit started freezing up this past month, I knew it was on it's last leg of 11 years. I made a call to Frosty's and very glad I did. They accommodated me and my work schedule and arrived right when they said they would be here. Cliff and Maureen are trustworthy, very knowledgeable and really tried to save my A/C. I knew it was pretty much hopeless, so I asked about a new unit. I was quoted some very reasonable prices on several different brands, and they explained the differences between them, and told me about the warranties. I am totally impressed and felt they had my best interest at heart. The very next day they were here to install my new A/C unit, and stayed around to make sure it was running correctly. It took them a little under 3 hours for a complete install and removed the old unit. I am a happy camper. I recommend Frosty's to any and all.
WOW!!! Clint and Maureen were amazing!! They were very professional and prompt!!! After calling they were here within 4 hours to repair our air. So nice to have found a company that we can trust!!! Thank you again for a job well done.
Very Friendly AND Professional people
Our air went out in the heat of the summer. I called several companies and was addresses with short or rude attitudes. When I made the third phone call it was answered by a VERY friendly yet professional voice from Moreen. After speaking with her I set up an appointment for Cliff to come and check out our unit and give an estimate. Cliff showed up to our home on time and while telling us the BAD news that our unit needed to be replaced, he spoke to us in a very caring tone. Once the unit was in I was very concerned that our home didn't cool down as fast as I THOUGHT it should have (we have vaulted ceilings up to 27 feet high) and Cliff & Moreen came to the house almost immediately to check everything out and everything was good. They explained to us that it was just going to take time to cool this HUGE space and walls and so on, and they were right. The following part of my review is a text I sent to Moreen. "Well, I think I have what we will ALL agree is great news. My air temperature last night was set to 71 and we finally got there around 9:00 PM last night AND it has maintained that temperature ALL day long‼️‼️ Woohoo‼️😍🤓🙃🙂😄 So I do believe it might just be ok. I will let you know tomorrow how everything continues to be. Again you don't know how much Ken and I appreciate EVERYTHING y'all have done for us. I don't know any other company that would do everything y'all have done for us. You have friends AND customers for life‼️‼️". Well let me tell you, these two people truly care about each and every one of their customers. You could not ask for more friendly, caring & Professional people than these two. I am so glad I made that third phone call.
Again, thank you both Cliff & Moreen for all y'all have done. I appreciate y'all more than any words could ever express.
Linda & Ken Bamberger
Excellent customer service!
Maureen and Cliff met with my husband to handle our AC problem. He was very impressed with their professionalism and especially the way they listened.
Frosty's is AWESOME
Maureen and Clint got the cool flowing twice, once for my family and once for my 85 year old mom. They came when they said they were coming and they did a great job for a fair price. Love these guys!!!!
Quality service given in a courteous manner
Our system went out with outside temperature ranging in the 90s. We called Frosty's and they gave us a great estimate for replacing our old unit, which was well past it's replacement time. They made a timely installation appointment and confirmed when they were on the way. They arrived as quoted and within a shore time, we were cool again with a new unit. In addition, they are enjoyable to speak with. Also, they automatically registered the unit for us. In some cases, if a unit is not registered, the warranty drops from 10 years to 5 years, so they insured we were covered. I highly recommend them.
Professional friendly people.
I am so glad I found this company. They are professional friendly and well informed. They installed our new system on a Sunday, don't know of to many companies who would come and do an installation on a Sunday but we were happy to have them. We had been avoiding getting a new system because we thought the price was unattainable but with Frosty's it was very affordable.
Got it right!
Frosty's installed new heating and air. Friendly folks who have the knowledge, professionalism and desire to do it right the first time and at a reasonable rate.. We'll be keeping toasty in the winter and cool in the summer. Thanks for helping to make this experience less painful! Frosty's was referred to be by a friend, good friends only refer good people. I would, with pleasure, like to refer them to you!
I was in a bind, needing service on the weekend, after calling several companies who were charging after-hour rates for Saturday service, I found this company, They were at my house with-in 90 minutes, charged normal rates, and quickly fixed the problem for a good price, I highly recommend!
I have had Frostys twice come to my location once for repair and once for maintenance and both times they have been prompt, courteous and efficient. They explain in detail what the issue is, the cost to repair it and how to maintain the unit for maximum effectiveness. They always set a time window and always call ahead to let you know they are on their way and what time they will arrive, which helps a lot with everyone's busy schedules. I have dealings with 3 AC service companies this past year and Frosty was the only one that was able to find the issue and repair it. I would recommend this company
Superior customer service from start to finish
It was pleasure to deal with everyone at Frosty's Heating & Cooling Services. The single most impressive quality this company brought to our experience was superior customer service from start to finish. This included not only the initial evaluation and estimate, but the installation too! Very professional, cleaned up after work and the technicians were very courteous. We have been overwhelmingly pleased with Frosty's Heating & Cooling Services.
I would highly recommend them
they are the greastest people who helped out in a jam and I would highly recommend them